Return and Refund Policy

The following conditions apply for any customer making a purchase through the website woolsboutiqueuomo.com , owned by:

Wools Boutique Uomo Sàrl
Grand-Rue 13
1204 Geneva Switzerland
CHE-163.489.529

The Company is referred to hereafter as "WBU"

Returns

1. Send return request authorization to WBU at the e-mail address info@wools.it, indicating:

• Order Number
• Reason1 “restitution”
• Reason2 “size exchange” 
• Additional information

2. Shipping costs and any duties or customs fees relating to return for restitution are charged to the Customer.
3. Shipping costs for size exchange are charged to the Customer; the second shipment with new size or color is free. For the same order, size or color will not be changed again. The replacement will be made following receipt of the originally purchased item.
4. Customers can make the return request within 7 working days of receipt or from the date on which the courier has completed the shipping process and made delivery to the customer, which can be found through the tracking number.
5. WBU also reserves the right to refuse unauthorized returns or those that do not comply with all stated conditions. In such cases, the goods will be returned to the sender at the original shipping address.
6. WBU reserves the right to request photographic evidence before authorizing returns for goods.
7. The return of items to be returned must be made only through the following couriers FedEx or DHL.
8. Customers are advised to use the same courier with which they received the shipment, contacting the courier via their respective website to book pick-up or to locate the relevant shipping center, FedEx www.fedex.com or DHL www.dhl.com 

9. Returns with couriers other than those indicated will not be accepted; shipments through national post offices will not be accepted.
10. After shipment the customer must provide the tracking number to info@wools.it.
11. Returned items must not have been worn or washed and must be returned with all original brand and authenticity tags received with the order.

12. All items must be returned in the original box and cover, without this being used as the main transfer case.
13. If an item is returned because of defect, before returning it the customer must send an email to info@wools.it with attached photo and description of the defect.
14. The goods must be returned inside the box received, properly sealed with adhesive tape.

15. The shipping address to make the return is:
    Wools Boutique Uomo
    Grand-Rue 13
    1204 Geneva Switzerland
    Tel +41795181088 info@wools.it
    
    
16. For items returned without the rules of this site having been followed or with carriers other than those indicated above, any additional costs and possible duties or any customs costs will be deducted from the total refund to the customer.
17. Only returns from the country of delivery initially indicated in the order will be accepted.
18. Upon receipt and verification of the returned items, WBU will determine at its sole discretion if said items correspond to those originally sent, and if so, the reimbursement process will be initiated.

Refunds

1. The refund will be made within 10 working days starting from the date of receipt in WBU visible from the tracking, the days for the return from the customer to WBU are not considered.
2. The amount will be credited directly to the credit card, PayPal or bank account from which the payment was made.
3. The refunded amount for returns is net of the forward shipping costs and bank charges applied to our company on the initial transaction.
4. The repayment will be made in the same currency used for the purchase, with no consideration given to any losses due to currency exchange rate fluctuation.
5. WBU also reserves the right to refuse unauthorized returns or those which do not comply with all stated conditions. In these cases, the goods will be returned to the sender at the original shipping address.